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Shipping, Returns & Refunds

Returns & Refunds Policy

 

Returning New/Unopened/Unused Items

You may return new, unopened items within 30 days of delivery for a full refund.

Customers are in charge of purchasing a return label and returning the package to us.

 

Returning Incorrect, Defective or Damaged Items

If you received an incorrect or defective item, you may return the items within 30 days of delivery for a full refund.

Email us at shophermosabeauty@gmail.com to receive a free return label from us. 

 

Returning Used Items

You may return used items within 30 days of delivery for a 50% refund of the item cost. 

Customers are in charge of purchasing a return label and returning the package to us.

 

Return Address:

703 Pier Ave

Suite F

Hermosa Beach, CA 90254


You should expect to receive your refund within 2- 4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

 

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